The Datasol help desk is a permanatly manned help desk and operates from 9am to 5pm Monday to Friday.  Each customer is allocated a specific support team that knows each customers systems and when a telephone call or e-mail is received it is automatically routed to the specific team.  If an instance arrises where no one from the specific team is available the call will be taken by another help desk technician who will have access to our extensive customer by customer knowledge base that we start to build as soon as we become responsible for their support. 

 

We operate a three tier support system:  First line support will deal with most of the general day to day support issues.  More technical issues will be passed to Second Line support and Third Line technicians are available if the issue requires a visit to a customer site for a specific hardware or software problem that cannot be resolved remotely.

HELP DESK SUPPORT

Desktop Support Direct From Our Helpdesk Techicians

Log a Support Ticket

Start Remote Support Session

WE ARE JUST A CALL OR CLICK AWAY

Our remote desktop support team can give your business PEACE OF MIND, knowing that we will keep your IT running!

About

Datasol Limited was setup in 2003 to offer out-sourced IT services to small and medium sized businesses who didn't want the expense of a full time IT department and all the overheads involved with it.  We have wealth of expertise and business understanding and our focus is on providing a high level of service an support. 

Contact Us

Services

Branded Server Solutions

Personal Computers & Laptops

Cloud Solutions

Digital Signage & Large Format Displays

Network & Cable Solutions

Security Solutions

Email & Messaging Solutions

Tailored IT Support Packages

Remote Support & Help Desk

On-site Server Maintenance

On-site Computer Maintenance

Regular Service Schedules

Project & IWB Maintenance

 

Email Sales: sales@datasol.ltd.uk

Email Support: support@datasol.ltd.uk

T: 0151 601 7869

 

Datasol Limited

Unit 1 Sinclair Way

Prescot Business Park

Prescot

L34 1QL

2015 Datasol Limited.  All Rights Reserved